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Crisis Communication

Reputations can be built or broken within minutes when trouble strikes. During this critical time, an organization will either create a strong new bond with its stakeholders or risk widespread and lasting damage.

In a crisis, complex decisions must be made in a hurry and under pressure. It’s normal to wish for a scenario-based plan that addresses an array of specific situations. We believe a flexible capacity for informed decision-making can apply to almost any contingency, and speed response and recovery.

We provide clients with a structure for making difficult decisions under pressure. We develop guiding principles that provide a discipline for crisis mitigation. We enable smart and appropriate communication to the media. We respond effectively when clients receive negative press.

Our goal is to help our clients to achieve the most favorable business conditions while controlling damage and protecting their reputations.